Challenges - Why insurers needs Namuda
From underwriting to claims handling, the insurance sector is riddled with complex workflows involving multiple departments, 3rd parties, and legacy IT systems.
Key challenges include:
- Slow underwriting processes delaying customer onboarding.
- Manual claim handling leading to errors and poor customer experience.
- Compliance gaps increasing operational risks.
- Limited visibility into how teams, tools, and systems actually work together.
Namuda addresses these challenges by using AI-powered process mining to create a full, data-driven view of your operations, turning complexity into clarity.
Streamlining Claims Management
The Challenge:
A mid-sized insurance provider struggled with long claim processing times. Claims passed through multiple teams, with unclear responsibilities and frequent rework, leading to frustrated customers and compliance concerns.
The Namuda Approach:
Namuda connected to the insurer’s claims system, analyzed event logs, and mapped the actual flow of every claim — not just how managers thought it worked.
Using AI-based analysis, Namuda highlighted:
- Rework loops caused by incomplete customer data.
- Process steps that added no value.
- Bottlenecks caused by task overload on specific teams.
The Result:
- Claim handling time reduced by 23% in just 3 months.
- Higher first-time resolution rates.
- Better resource allocation and faster onboarding of new staff.
- Increased customer satisfaction (NPS +12 points).
Benefits for Insurance Companies
✅ Shorten time-to-decision for underwriting and claims
✅ Ensure compliance with regulatory processes
✅ Improve customer satisfaction with faster service delivery
Ready to Unlock Your Processes?
Insurance success isn’t just about having the right products — it’s about delivering them with precision, speed, and confidence. Namuda makes it possible.
Every exception and manual workaround adds cost.
Namuda detect non-standard paths before they become systemic.
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